Virtual Number solution

Virtual Numbers- Virtual numbers are the telecom operators Virtual mobile numbers (VMN), DID,s and Toll Free numbers where the Brand uses these for connecting with there customers.

Voice solutions companies are playing a important role as a aggregate for the telecom resources. Voice solution are like wrapper solution over and above telecom resources. As of my view telecom resources are back bone for voice and data solutions and the must for call through Then Voice solution add brain to the call flow and make the call Artificial Intelligent.

Virtual numbers are Virtual Mobile numbers (VMN) , Toll free and DID,,s. These are hosted at far end in Servers and customers are given panel for the detail analysis and Analytics intelligence and if required the live calls can be handed over to the Agents. Hence these are called as Virtual Numbers.

Virtual Numbers – These are Domestic and International that are hosted on Hosted servers and so these are virtual for Brands. On analysis of a product revenue of large voice and SAAS solution company Virtual Numbers product revenue share is between 35% to 40% of total Voice revenue.

  • Virtual numbers are Mobile numbers and Toll free hosted on servers. These number are published by Brand and hosted on servers.
  • The response on the Virtual numbers can be tracked by Brand on the Omni Panel.
  • The Miss call response data/ IVR response punch data can be tracked ion Omni panel.
  • Live Voice calls can be attended by Brand agents.
  • Pre calls/ Post calls Analytics logic’s can be built on Omni Panel.
  • Customer panel is given with username and password.
  • Brands can use these for Customer Experiences, Customer care and Feedback and lead generations and Advertisements and return on investments on various advertisements.
  • These are pre activated numbers and only solution is delivered on the Virtual numbers.

Case Study-

India,s largest Two wheeler Automobile company having approx. 6000 dealers to sell the two wheeler,s pan India. Marketing team wants to analyse the incoming leads on each Dealer for training purpose and increase the conversion and leads. They contacted a Large Voice SAAS company and discuss how they can collate the leads at each dealer and help to increase the lead conversion for automobile company. Voice company allocated the VMN ( Virtual mobile numbers) to each dealer. It recorded and analyse each incoming lead. Customers were motivated to respond on VMN in Each Campaign activity and in each city. The customer response were recorded on IVR for inbound and outbound responses of there agents and The marketing teams were able to analyse the data properly. Marketing Teams analysed the data.

Outcome of Case Study

Training and sales pitch were improved and followed accordingly based on the Intelligent call analysis from panel.

Lead conversion ratio improved.

Marketing team were able to get the quantified results on various campaigns.

Effectiveness of each campaign. ROI ( Return on investments on each campaign and media ( Regional ads v/s National Ads) Print v/s Visual Ads were mapped state wise and cost approved accordingly.

Case Study Suited for Business Verticals Like;

Customer Experiences companies with Regional centers for call handling, Lead generation companies for miss call alert, Feedback for the product and Marketing leaders who wants to know the Return on Investment on various modes of Marketing channels and cost being incurred are the best verticals companies to adapt to Virtual Numbers solution.

Virtual Numbers are the best tool for marketing professionals to add digitization and Intelligence analysis to marketing campaigns.

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