Simplify inbound and outbound customer interactions on our single-window call center software with agents distributed at multiple locations. Our solution is suitable for Incoming & Outgoing Process, IVR Enabled Contact Centers, Customer Service Agency, BPO,KPO, Debt Collection, Insurance Marketing, Customer Surveys and Loyalty Programs.
Cloud solution no hardware & software
Instant Set-Up and Activation
No Equipment Required
Opex Model no investment
Flexible IVR solution
IVR Systems Helps Business Scale
Smart Routing configuration
On Premise-best suited for Big Call Center
Easy setup with multiple integration
Customer provided server & equipment
Highly secure access
No Data injection
All Dialler with the solutions
Call center software is a solution that helps a call center to manage its operations therefore increase the efficiency, effectiveness and get the best productivity from call center agents. Call center agents can access the right information and knowledge about a customer's history to improve the overall customer experience.
Call Center software serves as a backbone of customer communication. It helps to increase overall productivity and enables agent to handle both incoming and outgoing calls in an efficient manner. It also enables easy tracking of calls for quality of service.
Automatic Call Distribution or ACD, is a module commonly available in a call center software. It is a business logic to distribute incoming calls to contact center agents or employees with specific skills to handle a large volume of inbound calls.
The predictive dialler predicts, when an agent will be free to take the call. Predictive Dialler in a call center software, dials the call for an agent before he is free, to make sure that he gets a call just after finishing exiting call. Thus ensuring agent is busy most of the time and get more productivity.
VCC call center software allows user to create multiple IVR and Sub-IVR in an easy to operate GUI
VCC call center solution has an inbuilt module where user can create his/her custom CRM template as per process requirement. Same will pop-up on agent screen when a call is given to the Call Center Agent.
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