Voice Clearity Cloud based solution combines industry-leading technology and proven platform to create an all-in-one modern IVR application. Whether you need basic call routing, proactive outbound communications, or inbound self-service, we have you covered.
By automatically routing a call to the right agent at the right time, your customer support process will naturally make customers happier and be more efficient. - an IVR system can route your callers to the most qualified agent.
Customers have a need for speed. They want questions answered and product information delivered fast. An IVR system with custom-built menus can expedite incoming calls, accurately route callers, or even schedule a call back. if necessary. Also, with an IVR backed with unlimited incoming calls, calls never go unanswered.
That’s real cost savings. Not only do businesses save on personnel, productivity is increased because staff can focus on resolving real issues or making sales to qualified buyers.
An Interactive Voice Response (IVR) system allows businesses to enable their customers to self serve by configuring multiple IVR options. For example – a Bank IVR can configure multiple self-serve options like – Press 1: Know Your Balance; Press 2: Credit card related Information; Press 3: Demat account related information; Press 4: Current account related information; Press 5: Talk to Agent; Press 6: Go back to previous menu.
Yes, VCC platform allows you to design your own interactions and call flows using a simple, easy to use drag and drop tool. VCC platform also help you to configure ACD nodes additionally helping with call distribution to Agents.
An IVR blaster is primarily used to collect customer feedback and send bulk notifications to customers. For instance, after an order is delivered, an automated call is place to the customer asking them to rate their experience like Press 1 for 'poor' or Press 5 for 'satisfactory' and so on.
IVR costing depend on the scope of customer need and requirement
IVR or Interactive Voice Response is a technology which allows incoming callers to navigate a phone system before talking to a human operator. IVRs work with DTMF tones — touch tones from a telephone — and some have voice recognition or even artificial intelligence to respond to and route callers.
Enhancing mobile customer experiences IVR is therefore ideal for customers on the go, allowing them to reach out for support even when they are in-store. For this reason, IVR plays an important role in boosting sales, as potential customers are more likely to purchase when their questions are answered efficiently
A dynamic IVR system is one that changes the call flow based on explicit or implicit context provided by the caller. Having identified a customer, this dynamic IVR technology can then connect with a CRM or other contact center systems to analyse previous interactions and adapt the flow accordingly.
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